Travellers & Arrangers

We enhance the experience for the traveller and travel arranger.

Employees are at the centre of every successful business so whether you are a traveller or a travel arranger we ensure that we are there for the employees every step of the way.

Most people are versed in booking personal travel, but business travel is different. You are spending someone else’s money and the trips are typically more complex with many options: multiple means of transport, multiple routes, 100’s of hotels and once you get to your destination, many ways of getting to your meeting. Whether you are a traveller or a travel arranger, we aim demystify travel and make your life easier.

We do this by:

– Providing a seamless end-to-end booking solution to assist in planning your trip
– Providing an online booking solution for simple point-to-point trips
– Providing the expertise of an experienced travel consultant for more complex travel
– Providing local language support
– Providing the security of a 24/7 emergency service
– Providing post travel surveys to ensure traveller satisfaction

10 Top Business Travel Tips for Travellers & Arrangers

1) Keep your traveller/s profiles updated and accurate including emergency contact numbers and next of kin.

2) If you make multiple bookings for travellers, take the training offered on booking tools.

3) If you are a key booker take the opportunity to have input into a company feedback forum.

4) Provide feedback to your travel manager/procurement team on the tools and services provided based on your needs.

5) Support the company safety and security programmes.

6) Support the company travel policy.

7) Be aware of resources provided by your company to help your requirement like Web Portals and Mobile services.

8) Support the preferred suppliers in your travel programme as there is often significant additional benefit to the programmes other than the face value of the ticket.

9) Whilst all company savings are to be applauded, bookings outside of the recommended supplier can mean that the company is not aware of your journey whilst it is in progress (security risk), they lose the spend on a negotiated programme (potential loss of bonus payments or discounts), loss of travel data until expenses are submitted (double analytical work internally).

10) If you have a specific requirement to use a supplier that isn’t in your programme or is not recommended speak to your travel department or TMC to see if it can be included in the programme.

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