Services

Delivering a ''best in class'' Travel Management Programme.

No matter what the strategy, or the business, in order for it to work, it must be tailored to suit different market conditions. Travel is no different. With our local knowledge and expertise, our client global programmes are tailored to reflect local markets and to achieve a ‘buy-in’ from local personnel.

By building Global programmes that really work locally, we deliver:

Greater visibility and control of all multinational locations – consolidated global management information and a dedicated global account management structure, clients can introduce a global programme with whatever degree of control they require.

Increased savings from local/global deals and increased policy compliance – access to global reporting enhances data to power improved deals, especially with hotels and ensures that all deals and policies are supported to maximise performance and savings.

Service consistency – all partners have been chosen for their similar approach to providing service excellence. They receive the same client brief and have access to ProfileStar to ensure that all customer expectations are fulfilled to the highest standards.

Access to the best local knowledge – each partner is independently owned and a leader in their respective local market. Unlike manager run subsidiaries of larger multi-nationals, they have a considerable interest in the success of each client account.

Account Management

Our Account Managers help you realise your goals and work in partnership with you to deliver a best in class Travel Management Programme

Working as your business partner, we invest in your success, offering support, guidance and practical solutions to achieve your aims. We do this by establishing relationships with key client stakeholders and we work with you to continually develop and manage your programme on a Global, Regional and Local level.

Our philosophy is to put our clients first in everything we do and to design our support to your specific needs. From annual reviews and issue escalation to outsource management of your programme we can provide a solution that works for you and your business. Your account manager will be responsible for ensuring that our global organisation pulls together to deliver on our promises to you.

Strategic Planning – at the centre of our Account Management programme is the strategic business plan. Initially during implementation, and thereafter during every quarterly business plan, we build a strategic business plan, review the successes and agree on future goals. This is just one example of our long-term commitment to a highly collaborative, yet focused structure which delivers time and time again across savings, technology, innovation and customer service.

Analysis – in our experience Data is the number one priority for all of our clients. We take your number one priority and make it our number one priority. Prior to implementation our Account Managers work with you and your operations teams to ensure that the programme includes the key performance indicators necessary to prove value inside your business. We ensure that the data provided is accessible at a glance and we work in partnership to provide personalised dashboards and exception reporting to guarantee that you have the relevant data at your fingertips. We proactively use this data to set realistic goals for your travel programme and we make active recommendations to develop and stretch your goals over the life of the contract.

Talent – in selecting the best talent within the industry, our Account Managers are chosen for their passion and commercial acumen. Our Account Managers have the ability to focus on, and understand your company and its needs while taking into account trends and issues in the wider travel industry. They have the ability to make decisions quickly, consider and implement the right solutions, set goals, achieve targets and identify opportunities.

Designed to support our clients with a full consultancy service including strategy, sourcing, audit and reporting for Global or Regional Hotel and Air programmes

Our consultancy package has been designed to be as flexible as possible allowing you, our client to choose and create a package that best suits your requirements. Our services include:

Data Consolidation – taking data from multiple sources including TMCs, card and Expense and creating a single useable data source.

Travel Policy – advice on building, benchmarking your current policy or creating “what if” scenarios in relation to potential travel policy changes.

Strategy Proposal – defining the strategy based on your overall required outcome and current position, deciding which suppliers to call for tender and the approach for each supplier.

Sourcing – management of the RFP, Analytics of the responses, “What if” scenarios based on supplier offers.

Implementation – from contract signature to complete supplier loading audit.

Monitoring and Optimisation – programme performance measurement, traveller behaviour tracking and market share shift.

We can tailor our support to your requirements and the process can be a full or partial outsource allowing you to buy a module, a number of modules or the complete package to suit your needs in both Air and Hotel consulting.

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