StarSuite
Cost containment, efficiency and quality service through the application of innovative technology is at the heart of GlobalStar and underpins all of our services
We believe that technology must have a purpose and a benefit for each of the core stakeholders: The Travel Manager; the Procurement Manager / CFO and the Traveller / Travel Arranger. With this philosophy in mind we focus on every stage of the traveller journey: Pre-trip, During-trip and Post-trip.
To ensure we have the right technology, and to meet the diverse nuances of the global environment, we adopt a dual approach to deliver what we need where we need it:
Proprietary technology – we design, develop and implement the latest technology
Third-Party technology – we believe it is important to focus on fundamentals, and where a third-party solution exists, we partner with the best provider to deliver the best solutions to our clients.
At GlobalStar we optimise your travel programme and drive deeper savings through three core areas: process, sourcing, and booking and fulfilment. We then work with our clients and our technology providers to implement the right technology to drive savings at every stage of the trip.
Pre-trip – at the point of sale, we utilise a global fare finding tool to realise significant savings for our clients. FareStar is GlobalStar’s ground-breaking tool, allowing our travel agents to search our entire global airfare database with fares from any country and on every GDS, offering our clients increased savings. FareStar allows all GlobalStar clients to benefit from a wider selection of seat inventory, take advantage of measurable savings and access better fare options. All in all, offering our clients a rare opportunity to control global expenditure on travel from any of their locations.
During-trip – we partner with third-party mobile application providers such as TripStar to enable you to communicate with travellers during their trip. This allows a degree of behavioural management to influence the means of transport a traveller takes or the restaurant a traveller eats at. Simple things that can make a significant difference in overall cost reduction and traveller satisfaction.
Post-trip – people often underestimate the power of surveys. By soliciting stakeholder feedback, we can ascertain where we are successful and understand areas for improvement. This allows us to further customise your travel programme to ensure it is fit for purpose and thereby removing programme leakage.